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activetravelvietnam.com Customer Support > Terms & Conditions

Active Travel Vietnam Terms and Conditions

The following terms and conditions are applied to bookings made by you through your usage of www.activetravelvietnam.com


CHILD DISCOUNT

Children under 12 years is generally granted a reduction of 50% of the land tour, 25% of airfare, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.


DEPOSIT AND PAYMENT

A deposit of 30% of the tour price per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100-per-person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our  Terms and Conditions.

The remaining balance of the tour price (70%) is due upon your arrival in Vietnam, payable at one of two our offices in Hanoi and Ho Chi Minh City. Cash is preferred to reduce any processing fees that may affect your cost.

CANCELLATIONS AND REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellation:

Policy for FIT (Group less than 8 double rooms or less than 16 adults)

* Cancellation made more than fifteen (15) days: The total deposit paid to us (30% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.

* Cancellation made from fourteen (14) days to two (2) days prior to departure: Complete forfeiture of deposit, due to hotel charges for no-shows and organizing fees.

* Cancellation made 1 day prior to departure and No Show: Charge 100% trip cost.

Policy for GIT (Group from 8 double rooms or from 16 adults)

Please contact our Travel Consultants for the GIT Cancellation Policy


UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.


RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Active Travel Vietnam, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.


VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

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